Sticky post

Goofed! Opportunity has a PhD in ‘Mystery Shopping’ – Bankole Williams

A few years ago, I decided to go on a ‘mystery visit’ to a certain Bank in Akure. Apparently, this bank had it’s assigned mystery shoppers: people pretending to be normal customers, but are spies sent by the Management. I was not one of them, but as a trainer to that organization, I was merely doing this to assess the quality of the service delivery … Continue reading Goofed! Opportunity has a PhD in ‘Mystery Shopping’ – Bankole Williams