Goofed! Opportunity has a PhD in ‘Mystery Shopping’ – Bankole Williams

A few years ago, I decided to go on a ‘mystery visit’ to a certain Bank in Akure. Apparently, this bank had it’s assigned mystery shoppers: people pretending to be normal customers, but are spies sent by the Management.

I was not one of them, but as a trainer to that organization, I was merely doing this to assess the quality of the service delivery in real time so I could give practicable solutions in class the following day.

Unfortunately, my staff and I were JJCs in the mystery shopping game, as the bank’s staff had acquired doctorate degrees in spotting anomalies. Apparently, our dressing (rather too formal for Akure) gave us away. Major goof in the school of ‘mystery’ Lol.

In fact, before we got to the next branch, ‘intel’ had leaked to all staff that they should be in their best behaviour as the ‘not-so-mysterious’ shoppers were coming.


When we got there, everything was exaggerated – from the security guards’ welcome to the well spread out dentition of every staff and neatly arranged files. It was quite laughable šŸ˜‚

The height was when we entered the restroom, and the cleaner opened the door saying, “Good afternoon; you are welcome to XYZ bank.” šŸ˜‚

Who you are on a NORMAL day is who OPPORTUNITY meets. OPPORTUNITY never meets you at your best but it meets you at your DEFAULT behaviour. @iambankole

Opportunity has a PhD in Mystery Shopping…

You see, unlike our rookie performance that day where our clothes announced who we were, I have discovered that opportunity has a PhD in mystery shopping. It has a way of not announcing itself, hiding in plain sight and looking like the ordinary customer that visits every day.

Oftentimes, when it reveals its identity, it may be too late to adjust.

Who you are on a NORMAL day is who OPPORTUNITY meets. OPPORTUNITY never meets you at your best but it meets you at your DEFAULT behaviour.

Hopefully, your DEFAULT behaviour is you at your BEST! Be your best today and ALWAYS. You never know who is watching, waiting to reward you!


Bankole is the Founder of Live Your Dreams Africa; a platform he set up to challenge Africans to live their lives intentionally towards the achievement of their dreams. He is a Practitioner of Neuro-Linguistic Programming, a UK Certified Life Coach and a Certified Management Consultant (CMC) from the International Council for Managing Consulting Institutes(ICMCI). He is also a Fellow of the International Management Consultants Certification Board (FIMCB). He is also widely regarded as an Employee Engagement Expert. He is the author of ā€œEngaged to a job I hateā€; a book on career advancement& employee engagement. He was awarded Nigerian Author of the Year at the Yada 2012 Readers Choice awards. View his complete profile at http://www.bankolewilliams.com


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