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Bankole Williams teaches ‘7 Strategies for business continuity in tough seasons’ in New Book – FORTIFY

The COVID-19 pandemic doubtless came with loads of threats and challenges. Many startups and professionals have had to swim upstream by repositioning their brands and working at changing customer behaviour in order to stay afloat. And while some have so weathered the new season well and are thriving, most are still paddling hard, trying to navigate the murky waters. In response to this, Africa’s Leading … Continue reading Bankole Williams teaches ‘7 Strategies for business continuity in tough seasons’ in New Book – FORTIFY

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Goofed! Opportunity has a PhD in ‘Mystery Shopping’ – Bankole Williams

A few years ago, I decided to go on a ‘mystery visit’ to a certain Bank in Akure. Apparently, this bank had it’s assigned mystery shoppers: people pretending to be normal customers, but are spies sent by the Management. I was not one of them, but as a trainer to that organization, I was merely doing this to assess the quality of the service delivery … Continue reading Goofed! Opportunity has a PhD in ‘Mystery Shopping’ – Bankole Williams