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Goofed! Opportunity has a PhD in ‘Mystery Shopping’ – Bankole Williams

A few years ago, I decided to go on a ‘mystery visit’ to a certain Bank in Akure. Apparently, this bank had it’s assigned mystery shoppers: people pretending to be normal customers, but are spies sent by the Management. I was not one of them, but as a trainer to that organization, I was merely doing this to assess the quality of the service delivery … Continue reading Goofed! Opportunity has a PhD in ‘Mystery Shopping’ – Bankole Williams

Office Etiquette: Grooming and Habits – It Starts with YOU!

… heavy perfumes can also be a real turnoff. Likewise excessive make-up. Still on Office Etiquette, today we take a look at some general codes of conduct, starting with your personal grooming and conduct. Sequel to our last post, “Why Office Etiquette? The Power of an Employee…”, sure after this post, you’d understand why employers seek to hire or promote individuals who would enhance the … Continue reading Office Etiquette: Grooming and Habits – It Starts with YOU!

Why Office Etiquette? The Power of an Employee…

Perception is as good as reality in business. Still on Office Etiquette, today we ask, “Why Office Etiquette? Why should people behave decently and conduct business transactions honorably in the work place?” Have you ever been overlooked for employment or promotion despite your skill and experience while certain people got employed or promoted? … employees are the face of the business. Skill set apart, it … Continue reading Why Office Etiquette? The Power of an Employee…

Office Etiquette: Unwritten Code for the Workplace

It’s all about conducting yourself courteously and decently at work. In his international bestseller, The Rules of Work, Richard Templar made reference to certain unspoken and unwritten rules of work. Such rules include Office Etiquette or Manners. Office Etiquette simply means unwritten /unspoken codes of conduct that employees need to abide by, in order to be productive and successful in the office or workplace. It’s … Continue reading Office Etiquette: Unwritten Code for the Workplace